UK Delivery & Returns
To View International Delivery Information, Click Here
Click & Collect
Viyella has a free ‘Collect in Store’ option for all UK stores, excluding outlets and department concessions stores.
After placing an order online and selecting your chosen store, you will be contacted to arrange a collection time for your delivery, providing a convenient service for customers unable to accept deliveries to their homes.
We currently offer delivery Monday to Friday, excluding weekends and bank holidays.
Once placed, your order will arrive within 5 working days to most UK addresses. During periods of high demand, please allow up to 10 working days, and for remote areas, up to 2 more working days.
Subject to terms and conditions we deliver to all UK, Isle Of Man and BFPO addresses.
Returns & Exchanges
It is FREE to return your order to any UK store, within the exception of outlets or department concessions stores, within 28 days of receiving your order.
Simply take your dispatch and returns note, along with your items and payment card, to receive your refund.
Please note that refunds can only be processed to the Credit/Debit card you used to place your order.
We are happy to exchange your items subject to store stock availability.
Returns By Post
To return items by post please complete the returns paperwork and take your order to your nearest post office. Unfortunately we do not offer exchanges by post.
Please direct all questions, comments and concerns regarding your order to: