Returns

If unfortunately you are not entirely satisfied with your Viyella purchase you can return to us within 28 days for a full refund.

It is very important that items you would like a refund on are returned to us in a saleable condition. All labels must still be attached, the item unworn and still in the packaging accompanying the garment.

Once you have decided to return the items to us you must not use them and take good care of them whilst they are still in your possession. The items must be returned to us intact and undamaged as soon as reasonably possible.

We will, on receipt of the returned item, refund to the original method of payment the full price paid for the items returned to us. The original delivery costs will not be refunded to you.

Returning Goods by post

We currently only accept returns through the post if you wish to do this please follow the instructions below:

• Clearly write your name, address, postcode and order number on the returns form enclosed.

• Complete the returns form carefully ensuring that all boxes have been filled out correctly and enclose in with your goods.

• Wrap the items in the packaging enclosed and place in the grey mail sack (at the bottom of the box) and seal.

• Stick the freepost returns label on the front of the parcel.

• Take the parcel and the original despatch note to your local post office.

• Please make sure that you obtain a "proof of posting" certificate which you should retain until the refund has been processed.

Please remember to complete the returns form with your returned products.

Your rights under this aprt 3 are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000. If you wish you may notify us by email at CustomerServices@viyella.co.uk. That you wish to cancel your order before the end of the satuary cancellation period (7 days from the day after you receive the goods). You must then return the goods to us along with the retuirnds form as previously mentioned.

Nothing under these terms and conditions affects your statuary rights.